What is Proactive Care?

PROACTIVE CARE IS...

Is having the computer programmer who builds the front line tools 
see how our tools are used by the front line so they can make improvements

PROACTIVE CARE IS...

A Call Center agent who informs a patient 
that they are due for a pneumonia immunization

PROACTIVE CARE IS...

A Security Guard who helps a member find her way 

or who starts up the Mammogram machine in the morning
So our first patient doesn't have to wait

PROACTIVE CARE IS...

Our Environmental Service team stocking Domestic Violence materials 

along with other bathroom supplies
Helping us Save Lives by leaving information in a "safe" place 

PROACTIVE CARE IS...

A receptionist in the allergy department helping patient 

Mary Gonzales book the Mammogram appointment that 
caught the cancer and saved her life

PROACTIVE CARE is...

Medical Assistants who make sure the rooms are stocked...

including a box of Kleenex
Because it may be the only place for a patient to "safely" break down.

PROACTIVE CARE is...

The LVN who reminds a patient presenting to Podiatry 
about the importance of getting her cervical cancer screening done.

PROACTIVE CARE is...

An RN ready with her Diabetes Education Cart

to help teach a nervous patient how to start taking insulin

PROACTIVE CARE is...

A pharmacist who reminds their patients to take their medications
EVERY DAY.

PROACTIVE CARE is...

A physician who understands how people and programs can save lives
because hers was saved too

PROACTIVE CARE is...

A doctor who wants to encourage a patient to exercise
So he starts a Walk With Your Doc program and walks with her

PROACTIVE CARE is...

Is leadership meeting with the front line care team
To hear and share ideas on how we can improve patient care 

At Kaiser Permanente a Proactive-Complete Care approach supports our mission... to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve with a caring and personal touch.

Proactive Care is NOT a department. It is a culture. It is making the right thing easy to do. It is a culture where the systems, tools,  processes, leadership, back end support, and front line come together for one reason and one reason alone... to support the patient.