Photo Credit: Ted Eytan |
The interesting and unintended benefit was the button, worn proudly on I.D. badges and uniforms, has become an opportunity to share how we care for our members at Kaiser Permanente. When a member asks what the button means, I've heard stories of our staff proudly saying "At Kaiser Permanente we care about our members and our Proactive Encounter tool helps us do that." Another said "It reminds me that I am here for YOU. To help keep you healthy and thriving."
My husband was at a recent appointment with a surgical
specialty department when he noticed his MA wearing the button. He asked her
what P.O.E. was (as a test for me of course), and she smiled and said "POE
is how Kaiser helps us know what we need to do to keep you healthy." He
teased her and said "Am I healthy?" and she said "You will be
when I'm done with you!" She went on to tell him how they knew exactly
what each patient needs because of POE and then turned the computer screen to
show him the proactive care checklist in HealthConnect. All of this because he
asked about a button... Now that's patient/staff engagement!
Curious to see some of the conversations and blogs spurred
by the button?
There was even a flurry of twitter conversations after the
Health Care Innovations conference in D.C. which created some positive swirl
around changing the focus from "Outcome Measures" to "Saving
Lives".
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