On Friday, November 5th, 2011 our Complete Care Leadership team had our monthly site visit with Kaiser San Diego, starting off the morning reviewing the operational challenges, opportunties, and successes at our Rancho San Diego MOB with Dr. Michael Moreno and his new Medical Office Adminstrator (MOA), Noreen Bristow. This MOB has definitely had it's share of challenges over the past several months with a vacant MOA position and a few MD turn overs, but that didn't curtail their enthusiasm. Noreen, having worked in PCM (Population Care Management) is well versed at pulling CSG and POE numbers to see where they need to make improvements and Dr. Moreno has challenged her to put that knowledge to use to help drive Rancho San Diego to be in the top sixty mob rankings within the next few months. The staff were all aware of their current MOB ranking and seemed determined to climb that ladder together. They were especially excited to share with us that they recently were given access to a mobile mammography unit which comes to the clinic 1 day a week which has allowed them to close mammography care gaps on the spot instead of sending the patient to the medical center or to a near by clinic to complete the mammogram since their clinic doesn't own a mammo machine. It was also great to hear that this MOB has abondoned the idea of sending letters to their patients who are active members on Kp.Org and instead send them emails to their Kp.Org account to remind them of overdue care gaps. They are also using the registration staff to contact members through live phone calls to members due for cervical and breast cancer screenings. These are great examples of using the right staff to do the right work and taking advantage of the most cost effective, patient preferred communication.
In our afternoon visit with the San Diego Leadership and Complete Care team after discussing our MOB visit and San Diego's overall performance, along with opportunties and successes, their leadership team distributed crazy sunglasses and asked us to take a group picture to help celebrate with them KP's success of reaching for the STARS.
The San Diego leadership team has a way of bringing people together to make the hard things easier to do by making them fun while staying focused on the end result. One such way of unifying the staff to achieve great outcomes while making things fun is shown by San Diego's passionate obsessions with setting Guinness Book of World Records. Below is a picture of their Guinness Book of World Record's Wall - less their lastest record which will bring the total to 11!!!
You can read about their latest record set for Breast Cancer Screening here. The new World Record will be Kaiser Permanente San Diego’s 11th World Record since 2010 to prevent illness and promote health and well-being. You can also check out George Halvorson's July "Be Well" article on world records.
Other records set by KP San Diego:
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