What Defines the Patient Experience

I read this article In Health Leaders Media that sounds like it could have been written by one of our team with our complete care philosophy in mind.

The patient experience is not an isolated event. Rather, it is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. There is no silver bullet or checklist to follow. Instead, the patient experience is comprised of every impression and encounter a patient (or family member) has with your health system. Whether it's making a phone call for additional information, scheduling an appointment, or whether your website is easy to navigate, every interaction impacts patient perception.

Building relationships with patients is the single most important thing hospitals Health Care Providers can do to make a lasting change in the delivery of care. When the focus is on building a relationship with every patient, every time, there is better communication, better compliance, better coordination of care, and better outcomes.

As I've said before, everyone in our organization has the ability to make a difference in the lives of our members.  Time to lead where you stand and help ensure our continuum of care continues to produce positive patient care experiences.

You can read the whole article here.